Multi Vendor Support Services for Higher Education

Bull Infrastructure Services and Support provides the 24/7 availability and performance your systems need to help your institution succeed in an open networked world.

The demand for greater availability of your systems to support key business functions has grown steadily over the years. Now there is a greater expectation that your systems will be available 24 hours a day, 7 days a week. This puts extra pressure on your organisation to deliver your clients' service levels whilst maintaining an acceptable cost.

Bull developed the GlobalCare Multi-Vendors Services to help you ease the process and reduce the time spent on keeping multi-sourced IT equipment operational. GlobalCare can be tailored to your specific requirement that supplements your own service offer, including:

National/European Coverage - enabling rapid hardware support to sites throughout your country and Europe
24hour contact centre to log & progress incidents
Choice of service levels to suit the requirement
Hardware and operating system guidance, support and problem resolution
Software upgrade services to identify, source and support the migration of operating systems and applications
Team of experienced IT professionals for support on issues from desktop through specific application servers to large mainframes
IT asset recording and management
Hardware relocation service to ease the pain of physically moving systems from one site to another
Equipment disposal services that include the secure destruction of data, handling of hazardous substances and issue of statutory documentation
Operational and logistics support for unattended/remote sites
Preferential access to professional services for the design & implementation of key projects

Bull's Multi-Vendor Support service allows your organisation to:

Control costs and obtain maximum value from your support provider
Help ensure continuity of service over single or multiple sites
Have the support of single or multiple vendor sourced equipment (including Bull, HP,
Compaq, Dell, IBM, NetApp, Sun, Data General, 3COM, StorageTek, Tandberg, EMC, NEC, Veritas, Microsoft and Cisco) from a single service provider
Have access to support resources without having to employ and train them directly
Have the confidence that you have a partner that has the capability to meet your needs, is available when you require, is flexible enough to adapt to a changing environment and can be trusted to be consistent in providing support when and where it is needed

Using a unique combination of maintenance, support and management services the GlobalCare portfolio is designed to protect and enhance your investment.

For you to exceed your Customer service expectations and keep your associates focused on your Customers, you need the assurance that your systems will maintain high availability - GlobalCare gives you that assurance.