Within a very flexible framework of services, Bull is well-placed to provide all kinds of outsourcing and infrastructure hosting solutions, from system supervision and administration, to operating applications, maintaining them and ensuring their constant evolution, desktop outsourcing and help desk services, and software support.

Hosting: value-added services to secure the management of your infrastructure

From simply providing floor space to the full hosting of mission-critical systems, Bull's hosting services facilitate and secure the management of IT infrastructures while also delivering financial benefits.

Bull's services are delivered through the use of highly secure Data Centers and physical infrastructures, dedicated teams and the outsourcer's full range of industrial resources: structured service delivery processes (ITIL), state-of-the-art tools (facilities and cabling management, capacity planning…), 24x7 surveillance facilities and governance structures. These services cover the whole spectrum of production needs – from day-to-day operation to major equipment upgrades – combining local, low-level tasks with change requests (IMAC), under a clear contractual framework with commitment to results. You have total freedom to get involved with your own systems, while also benefiting from all Bull's wealth of expertise and support in terms of consultancy and engineering.

Operational outsourcing: get optimum service levels while keeping costs under control

Bull has the Data Centers, the expertise and the know-how to enable it to respond to the challenges of operating IT systems and aligning with the objectives and specific needs of all kinds of organizations. Our greatest asset is the high level of industrialization we have achieved, combined with very careful understanding of each customer's detailed needs.

This industrialization is the result of sustained investment to maintain state-of-the-art infrastructure, and a professional and structured approach to service delivery, including:

The provision of highly secure Data Centers, interconnected via very high bandwidth links. Bull is constantly updating its resources to ensure the on-going evolution of the information systems it looks after and maintain its hosting infrastructures to the highest standard. This involves regularly upgrading its Data Centers and carrying out rigorous capacity planning
Access to very high levels of both technical and application-related expertise
Industrialisation of processes, to achieve productivity and cost improvements. Bull provides the necessary facilities to ensure high-performance control of its services, which the Group is also continually upgrading
Customer access to monitoring and service management tools
Identifying units of work, to bring real flexibility when evolutions to the system are required.

This industrialization means that Bull's offerings are extremely granular. At the heart of the flexibility that Bull offers are:

Modular and flexible outsourcing scenarios, which can include services delivered at the customer's own location or one of Bull's sites, using the customer's resources or in shared mode, covering for internal teams at particular times of the day (for example)...
The use of 'units of work', which means the service is easily scalable.

In particular, Bull has achieved ISO 27001 certification, which demonstrates the high level of security it has achieved at its Data Centers.

ERP outsourcing: access to specific skills and expertise

Bull has built up a range of skills and services designed specifically to support the operation of ERP packages, including SAP, Infor/Baan, Oracle Applications... These include implementing and managing specific environments, on-going operation, systems administration with particular expertise in upgrades and migration (corrective and evolutionary maintenance, new versions of software), performance verification and all aspects of IT security, and support .

Over and above the particular requirements of ERP systems, the fact that many of its customers have adopted the same package means that Bull can share specific expertise among several contracts, so its customers benefit from access to all the skills they may need.

Bull meets all the requirements for hosting SAP ERP systems, and is 'SAP certified in Hosting Services', clearly demonstrating its ability to operate SAP technical environments that meet all the criteria set up by SAP AG in terms of service quality and customer satisfaction, as well as providing all the necessary expertise, resources, security, continuity of service, processes and organization, data security, support and project management.

Solutions outsourcing: flexibility and scalability for your business applications

For some highly scalable applications that are not particularly closely linked to the information system, a hosting and operation service can be a useful alternative to consider so as to overcome the technical constraints and enhance your flexibility.

Solutions outsourcing focuses on a specific need within the organization – for example, computerizing a particular business procedure, financial control, providing an electronic strong-box, archiving for messaging systems, providing a PKI infrastructure… – and usually involves solutions that are gradually rolled out, for example to a large user population. Bull's approach to solutions outsourcing delivers the necessary flexibility and an overall response which includes defining the scalable architecture, providing and implementing infrastructures, hosting, operating and supporting the application: giving overriding attention to the 'security' and 'networking' aspects.

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